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General
DISCOUNTS: A 5 % discount is offered for quantities of 15
or more units of a single model, or for mixed orders in excess of
$100,000.
DELIVERY: Most of our products are available from stock.
Products are normally shipped within a few days after receipt of
an order, or upon receipt and bank clearance of your payment for
direct export purchase orders. For payment by letter of credit,
shipment is made upon receipt of the formal letter of credit.
REPAIR and CALIBRATION: Price for evaluation, repair and/or
calibration (for original owners) is normally 10 % of the current
instrument price (including installed options), with a minimum charge
of $275. If the instrument is older than 10 years, there will be an
additional 10 % charge (minimum charge of $550). If damage is severe
or test data is required, there may be additional charges. Instruments
being returned for repair or calibration must be accompanied by a
Return Material Authorization (RMA) number issued by SRS.
All instruments are calibrated to NIST traceable standards (there
is an additional charge for Vacuum Products). A certificate of calibration
is available at no charge if specified at the time an order is placed.
There is a $50 charge per unit for calibration certificates requested
after the unit has shipped.
RETROFITS: There is a charge of $250 to retrofit any option
into an existing instrument.
WARRANTY: All instruments, unless otherwise stated, are
warranted to be free from defects in material and workmanship for
one year from the date of shipment. Chopper motors, diaphragm pumps
and rebuilt turbomolecular pumps are warranted for 90 days from
the date of shipment.
SPECIAL ORDERING/PAYMENT TERMS:
Any deviation from our standard method of order processing and
invoicing is subject to a 2.5 % (minimum) charge. Deviations include
letters of credit, third party billing, online ordering/invoicing,
payment terms exceeding 30 days, and others.
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U.S. Price List