If you are having problems with your IGC100 you can call us at
If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.
1) Instrument is unresponsive to front-panel button presses
Try a power-up reset. Turn the power off, then while holding the IG AUTO key down, turn the power back on. After two seconds release the IG AUTO key. If this doesn't correct the problem the instrument will need to come back to SRS for service. Click here to get an RMA number.
2) Questions on measuring pressure while baking your vacuum system
To do pressure measurements with your IGC100 while baking out your vacuum system, you can use our universal cable O100C3 with certain limitations and precautions. Click here for details.
If you are still having trouble your IGC100, it will need to come back to SRS for service. Click here to get an RMA number.