info@thinkSRS.com (408) 744-9040
(408) 744-9040
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SR1 Tech Support

If you are having problems with your SR1 you can call us at (408)744-9040 and speak with an engineer, or email us using our technical support request form. If you wish to send the instrument back to SRS for service click here.

If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.

Troubleshooting Guide

1) Problem communicating over ethernet with a direct connection from my SR1 to the TCP/IP port on my  computer

Click here to download instructions on TCP/IP communication using a direct connection from your SR1 to your computer.

 

If you are still having trouble your SR1, it will need to come back to SRS for service. Click here to get an RMA number.

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