info@thinkSRS.com (408) 744-9040
(408) 744-9040
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SR620 Tech Support

If you are having problems with your SR620 you can call us at (408)744-9040 and speak with an engineer, or email us using our technical support request form. If you wish to send the instrument back to SRS for service click here.

If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.

Troubleshooting Guide

1) Instrument is unresponsive to front-panel button presses

Try a power-up reset. Turn the power off, then while holding the RESET key down, turn the power back on. After two seconds release the RESET key. If this doesn't correct the problem the instrument will need to come back to SRS for service. Click here to get an RMA number.

2) Can't send commands remotely over RS-232 interface

Click here to download programming instructions using Hyperterminal.

 

If you are still having trouble your SR620, it will need to come back to SRS for service. Click here to get an RMA number.

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