info@thinkSRS.com (408) 744-9040
(408) 744-9040
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CG6335 Tech Support

If you are having problems with your CG635 you can call us at (408)744-9040 and speak with an engineer, or email us using our technical support request form. If you wish to send the instrument back to SRS for service click here.

If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.

Troubleshooting Guide

1) Instrument is unresponsive to front-panel button presses

Try a power-up reset. Turn the power off, then while holding the BSP key down, turn the power back on. After two seconds release the BSP key. If this doesn't correct the problem the instrument will need to come back to SRS for service. Click here to get an RMA number.

2) You wish to install the Option 3 Rubidium clock.

Click here to download the installation procedure. You will need to call SRS at 408-744-9040 or email us at info@thinkSRS.com to place your order for the optional Rubidium clock.

 

If you are still having trouble your CG635, it will need to come back to SRS for service. Click here to get an RMA number.

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