If you are experiencing trouble with your MPA100 or MPA120 you can either send your instrument back to SRS for service, or you can try and fix the problem yourself. If you wish to send the instrument back now click here.
If you wish to try and fix the problem yourself, the following troubleshooting guide may help you.
MPA100 Troubleshooting Guide
Symptom 1 — Instrument melts substances but can't determine the melting point
With the MPA100 software, you won't see the capillaries in the software. The instrument will not be able to calculate melting point.
Most likely the camera board (PCB) in your MPA needs replacing. The replacement part to order is CAMERA-BRD. You can order it by clicking here.
Click here to download the replacement board procedure.
If you are still having trouble your MPA, it will need to come back to SRS for service. Click here to get an RMA number.