If you are having problems with your MPA100 you can call us at
If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.
1) Instrument is unresponsive to front-panel touch functions
Try a power-up reset. Turn the power off, then while touching the screen, turn the power back on. After two seconds stop touching the screen. If this doesn't correct the problem the instrument will need to come back to SRS for service. Click here to get an RMA number.
2) Instrument melts substances but can't determine the melting point
With the MPA100 software, you won't see the capillaries in the software. The instrument will not be able to calculate melting point.
Most likely the camera board (PCB) in your MPA needs replacing. The replacement part to order is
Click here to download the replacement board procedure.
3) MPA100's temperature needs to be calibrated
Click here to download temperature calibration instructions.
If you are still having trouble your MPA100, it will need to come back to SRS for service. Click here to get an RMA number.