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SR400 Tech Support

If you are having problems with your SR400 you can call us at (408)744-9040 and speak with an engineer, or email us using our technical support request form. If you wish to send the instrument back to SRS for service click here.

If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.

Troubleshooting Guide

1) Instrument is unresponsive to front-panel button presses

Try a power-up reset. Turn the power off, then while holding the STOP key down, turn the power back on. After two seconds release the STOP key. If this doesn't correct the problem the instrument will need to come back to SRS for service. Click here to get an RMA number.

2) Having trouble using National Instruments Measurement and Automation with an SR400

Click here to download instructions on using National Instruments Measurement and Automation

 

If you are still having trouble your SR400, it will need to come back to SRS for service. Click here to get an RMA number.

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