If you are having problems with your SX199 you can call us at
If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.
1) Having trouble connecting to an SX199 over ethernet with Windows 10
Click here to download instructions on communicating with the SX199 over ethernet using a Windows 10 system.
If you are still having trouble with your SX199, it will need to come back to SRS for service. Click here to get an RMA number.